Be among the first to take service to the next degree!

• Feel more positive about yourself and your work
• Understand what customers need and want from you
• Develop your positive communication skills
• Sharpen your listening skills
• Resolve complaints successfully

Contact Marilyn Wikner at 564-2940 or wiknerm@gtc.edu to sign up for one of these 12-hour programs to sharpen your customer service skills and walk away with some new tips and strategies. (Be sure you can attend all three days.)

You should know

• All employees will complete this program by July 2010.
• Program is pre-approved for recertification for 5-year certified staff.
• It’s fun!

See the attached document for a schedule.