How do I check voicemail from the phone?
To check messages from your Gateway phone, dial 5000. To check messages from another phone, if you share a Gateway phone with another person, or for checking from off campus, dial one of the voicemail access numbers (below) and enter your extension when prompted for your ID.
If you have speakers/headphones on your computer you can play the voicemail from Outlook. Double click the .wav file to hear it from your computer – the default audio player will open and play the file.
To play a voicemail from Outlook Web Access (OWA) you may need to open the audio file in another tab. Do this by right clicking on the VoicemailMessage.wav file attachment and select open in new tab.
Depending on your computer's configuration you may need to save the audio file to your computer first. Do this by right clicking on the VoicemailMessage.wav file attachment and selecting Save Target As, and saving to your computer. Then playing the file which was saved to the computer.
When I check voicemail over the phone it tells me I have no new messages but there are ones I haven’t played.
Once a message is viewed in email it is no longer new and will become a “saved” message when accessing it over the phone. To listen to a saved message choose saved messages (option 3). You may also flag the message as new again from email. Also note: Unity only manages messages in your inbox, if they are moved to another folder they can’t be listened to over the phone.
My message light isn’t on when I have messages that haven’t been played.
The message light on the phone will only light for unread/new voicemails. Once a message is viewed in email or listened to over the phone it is no longer new. See question above.
When I check voicemail, it tells me my mailbox is almost full even when there are no voicemails.
With unified messaging both voicemail and email are stored in your email account. The system is referring to all items in your mailbox. You will need to delete email to make room for new email/voicemails. If you are consistently over your limit you may request a larger mailbox from Betty Altenburg at altenburgb@gtc.edu.
How do I transfer a call directly to a voicemail box, so it will not ring on the recipient's phone?
Press the Transfer button and dial 5001 then the 4 digit extension. Press transfer again or hang up the phone. Complete the transfer as quickly as possible so the caller does not get the first part of the mailbox greeting cut off.
Where can I find directories?
Printable directories are available from the intranet, http://intranet.gtc.edu
Phone numbers may also be looked up from the global address book within Outlook, from the main website’s contact us page at www.gtc.edu, or the directory on the phone. A voicemail directory can be found by dialing a main campus number and pressing option #9
Why are some names not in the voicemail directory?
Only voicemail boxes which have been set up, and have a recorded name are listed in the directory. You can set up your voicemail during first time enrollment by checking messages over the phone.
I forgot my voicemail password, how can I change it?
If you have never logged in the default password is 54321. To change your password log into theUnity Assistant Web Tool. Login using Lastname+First initial (same as your email address before the @ sign) Enter 'AD.GTC.EDU' for Domain. From the Preferences Menu, click Personal. In the New Password box, enter a password by using digits 0 through 9. Your password needs to be at least 4 digits. The Link will only be accessible inside of Gateway
How do I set up notifications to my pager/cell when I have voicemail?
Voicemail notifications can be set up using the Unity Assistant Web Tool. Login using Lastname+First initial (same as your email address before the @ sign) Enter 'AD.GTC.EDU' for Domain. From the Notification Devices Menu, click View Notification Devices. Click notification device you want to setup.
A voicemail was forwarded to me but I can't listen to it over the phone.
Once a voicemail message is forwarded using email it becomes just a regular email with an attachment and no longer is managed by Unity. To forward a voicemail and keep it as a voicemail it needs to be forwarded from over the phone.
Who do I contact if I have further questions?
Contact Dan Scheive at 262-564-3768 or scheived@gtc.edu.